The centre aims to tackle issues commonly raised by its users, such as challenges in understanding how the national public healthcare system works and deteriorations in psychological health due to war in individuals' home countries.

On a daily basis, the centre provides the following support services:

1. Support for children, adolescents, and women to access healthcare

Specifically, ensuring that women, adolescent girls and newborns have safe and equitable access to quality, lifesaving, high-impact maternal and neonatal health services and SRH (Sexual and Reproductive Health) services, routine and additional vaccinations, and quality lifesaving and high-impact child health services.

This is ensured through:

• provision of information about rights to access to the public healthcare system (social consultations) and provision of support for referrals to (public) health institutions;
• provision of support to get essential orthopedic aids - prosthesis, wheelchair, crutches, glasses/lenses, etc.;
• sexual reproductive health services (SRHS);
• referrals for prenatal and postnatal care;
• referrals for child health services, including vaccinations;
• development and dissemination of info-prevention material addressed to primary caregivers/child guardians.

2. Support for preschool children and caregivers to access mental health and psychosocial support (MHPSS)

Provision of mental health and psychosocial support through:

• provision of MHPSS (initial mental health assessments and screening, individual psychological counselling, crisis interventions, psycho-educational workshops, and support groups).
• provision of individual psychological counselling and support by a psychologist to women and children (suspected) survivors of violence, SGBV (Sexual and Gender Based Violence), exploitation and/or abuse.

MDM's work is conducted in compliance with the IASC (Inter-Agency Standing Committee) guidelines on mental health and psychosocial support, and in line with the “do no harm” and confidentiality principles. Services are currently provided by 2 social workers, 1 psychologist and 2 cultural mediators / Ukrainian interpreters.

MED-info centre services are provided:

• in person at the MED-info centre, for displaced persons living in private accommodation;
• by mobile teams visiting 4 collective accommodation centres in the city of Zagreb and the Zagreb municipality;
• via the info-phoneline, available Monday to Friday from 9h to 16h;
• online (e.g. via individual and group sessions for provision of information about rights to access to the public healthcare system, health counseling, and individual psychological support).

Results by November 2022:

• 111 children and women supported in accessing primary health care
• 81 primary caregivers/child guardians reached with health information/promotion services
• 422 services provided to children and primary caregivers
• 20 children and primary caregivers accessing mental health and psychosocial support
• 111 women, girls, and boys accessing GBV risk mitigation, prevention, and/or response interventions

A formal evaluation of the initiative has not yet been made publicly available.

The services are primarily aimed at children, adolescents, and women who have been displaced from Ukraine, but are also available to other persons if needed.

The initiative is funded by the UNICEF Office in Croatia.